Established in 2007, Base22 is a powerful digital firm that helps global brands and companies build and cement their platforms and solutions. Utilizing a digital transformation framework, Base22 builds modern applications for a digital world, helping its clients achieve their business objectives. Offering technology, design, and strategy in each of its projects, the company provides its clients with a completeness of vision and a stable base to grow and expand their business. Whether transforming businesses internally for employees or externally for end-users, Base22 has the right package of solutions and practices to help its clients improve productivity and communications with key stakeholders, reduce time and effort in daily operations, and achieve better, well-informed business management.
Facilitating Digital Transformation—The Catalyst Framework
Focusing on better customer interfaces delivered through data and data intelligence, Base22 helps clients increase customer engagement and efficiency. Through its catalyst framework, the company identifies and deploys the optimum technique to deliver the perfect set of circumstances for businesses looking to make the digital transformation leap.
Base22's catalyst framework entails the excitement, enticement, and continuous innovation zones. It all starts by identifying a client’s desired outcomes, followed by creating design assets and prototypes that allow for the experimentation of what the future transformation might look like. Once excitement has been generated, the next step is to deliver mini solutions and implement pilots to demonstrate what the platform and delivery mechanisms can achieve. Next, success stories are shared to encourage the organization to use the solution, creating the enticement Zone. Feedback and suggestions based on the pilot(s) further fuel the adoption of the solution by the organization, taking them into the continuous innovation zone. "When you work with us, we use the catalyst framework to build a program that assures adoption and a successful outcome. We don't just leave you with a completed project. We also leave a roadmap including an understanding of what you have and how you might use the tools going forward for other purposes," explains Joe Kristy, Managing Partner at Base22. The company equips its clients with the capability to create digital web experiences targeted to multiple audiences, including customers, employees, and suppliers.
A Testimony to Enhanced Customer Experience
State government websites can be tiresome and often lack customer engagement features. Base22 demonstrated its prowess by creating a unified platform for the numerous agencies functioning under the state of Ohio.
With over 200 agencies under its roof, the state of Ohio was encumbered by data silos and fragmented services and user experiences. Moreover, each agency required citizens to login to their portal using a unique ID and password. The InnovateOhio Platform created by Base22 includes a series of templates or frameworks applied to all the state agencies, similar to that of the umbrella site, ohio.gov. All the data from the various agencies could now be integrated with ohio.gov. "We created a singular identity platform for the citizens of Ohio that gave them access to any agency onboarded to the InnovateOhio Platform. Not only did we transform the user experience, we also transformed how individual agencies manage their content and what is presented to the users," adds Kristy.
We don't just leave you with a completed project. We also leave a roadmap including an understanding of what you have and how you might use the tools going forward for other purposes
As part of the project, Base22 also transformed the state's back-end processes and turned PDF forms into electronic forms that automatically store information onto the back-end systems. Implementing an all-cloud infrastructure, the company's partnership with the state of Ohio marks a big step forward for the public sector in digital transformation.
The key to Base22's success lies in its ability to bring together specific disciplines and combining them into a unique methodology. At its core lies a strong multidisciplinary family of information architecture and user experience designers, developers and coders, user interface and graphic designers, business specialists, as well as copywriters, and marketing analysts. Base22's business analysts and change management professionals are skilled in helping clients adapt to new digital transformation strategies and methodologies, especially in large organizations where it requires significant effort to get multiple individual agencies to agree to a method and embrace it. Working with multinational clients such as UPS, PepsiCo, Honda, and Deloitte, Base22's technology experts implement digital experience platforms best suited for each client.
Base22 also provides expert application integration services, which include all kinds of new modular and cloud-based architectures. "A digital experience platform with a solid framework is the precursor to achieving success in digital transformation. Our basic framework provides us content management services as well as integration services that allow us to connect to back-end systems," says Kristy.
As digital transformation turns into a necessity across all industries, Base22 is keen on leveraging artificial intelligence (AI) and machine learning to enhance its solutions and practices further. The ability of AI to recognize patterns and predict trends makes it integral to presenting information more efficiently and improving the user experience. "For us, digital transformation is about helping companies learn how to digitally express themselves to audiences, with minimal friction in communication," notes Kristy.