BPM-D
A Dynamic Approach to Digital Transformation enabled through Business Process Management

The business environment across the globe is changing faster than ever before, and the world’s obsession with the latest technology such as robotic process automation and digital platforms, social media, and apps is adding fuel to this. In such a scenario, managing business processes and using them as value-switch for digital transformation has become a huge challenge for most organizations, especially as the competition is increasing. These dynamics have created the need for Business Process Management (BPM)-based solutions that improve a company’s overall performance through pragmatic improvement of important business processes. While there are several organizations providing these solutions to help manage business processes, there is one company that stands out in terms of establishing and empowering organizations by assisting them with an overall BPM Discipline. Enter BPM-D. The company offers solutions that assure clients of operational excellence and process innovation along with the ability to deliver superior customer experience. Dr. Mathias Kirchmer, managing director and Co-CEO of BPM-D extols, “When I cofounded BPM-D along with my colleague Peter Franz, the intention was to guide enterprises in making informed business decisions and deliver sustainable performance.”

Over the years, the company has grown and expanded into one of the most innovative and reliable business partnersthat help its clients realize the full potential of BPM in the digital age. BPM-D’s solutions are primarily underpinned by their patent-pending BPM-D Framework—a collection of methods, tools, and knowledge assets—which enhances business value by speeding up process improvements while reducing the risk of such initiatives. “Utilizing our BPM-D framework, we help clients build a more effective and digitalized BPM discipline for rapid and reliable strategy execution through digital transformation and guide them to the next phase of success,” informs Franz, managing director and Co-CEO of BPM-D.

BPM-D’s core focus on augmenting a client’s end customer experience differentiates it from the rest in the market. The company achieves this with a pragmatic approach to identifying the major touchpoints between a company and its customers. Finally, the team designs the customer-facing processes to precisely fulfill their requirements and help offer an exceptional customer experience.

BPM-D also has specialization in the formulation of rapid process improvement (RPI) strategies, the basis for operational excellence. The company’s experts analyze and identify the critical areas within an organization’s end-to-end processes and provide the most convenient and flexible improvement ideas that are then converted into schemes that are fully-aligned with a firm’s corporate goals. Apart from offering the various solutions and services, the company has also established BPM-D Academy to train organizations and their people on BPM and its role in digital transformations.

This academy conducts face-to-face training workshops focused on delivering a robust learning experience and offers complementary eLearning modules. “The training sessions are designed and conducted by our senior consultants that have in-depth knowledge and experience in implementing BPM agendas that deliver real business value in the digital age,” adds Kirchmer.

Utilizing our BPM-D Framework, we help clients build a more effective and digitalized business process management discipline for rapid and reliable strategy execution

Since its inception, BPM-D has been providing high-quality strategy execution through digital transformations to both experienced BPM organizations within large enterprises and those that are new to the practice. One such instance is that of a mid-sized consumer goods company. For quite some time, the client was experiencing exponential growth and steady revenue. Then, as new enterprises that offered similar solutions at lower prices emerged, the company was forced to rethink its business strategy. This is where BPM-D played a role in helping the client adapt to business changes. “Using our rapid process improvement approach, we identified the high impact processes, improved them appropriately, and helped the client establish lasting process management capabilities to keep its operations on track,” explains Kirchmer. Within a few weeks, the client witnessed a massive improvement in its inventory accuracy and on-time ship rate, among other things leveraging a combination of smart automation and organizational adjustments. Through a similar approach, a large insurance company was able to reduce administrative effort of their Underwriter Processes by over 80 percent while still improving their broker experience.

In the long run, BPM-D plans to continue focusing on numerous research initiatives to understand new market trends and technologies and accordingly deliver services to help clients realize successful digital transformations and accelerate their BPM in the digital age.